User-Centric Experience Broadband for All Business Critical Communications Competitive Transformation
Privacy Policy and Statement


Alcatel respects your privacy and is committed to protecting the personal information that you furnish. In general, you can visit Alcatel on the Internet without identifying yourself or providing personal information. There are times when Alcatel may need personal information from you and this Privacy Statement describes the information Alcatel collects from you and how we may use it.

What Information Is Collected From You?

Personal Information means any information that may be used to identify an individual. This includes but is not limited to: first and last name, email address, mailing and residential address, telephone number, title, birth date, gender, occupation, company you work for and other information needed to provide a service you have requested.

When you browse our website and subsidiary sites, you do so anonymously, unless you have previously indicated that you wish Alcatel to remember your login and password. Alcatel does log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. But we do not link your IP address to any personal information unless you have registered and logged in to our website.

When you visit certain Alcatel web pages you need to be registered and to login with a password. The use of those web pages, and the information downloadable from those sites may be governed by a written agreement between your employer and Alcatel. Unless you request your personal information to be deleted it may be retained by Alcatel to verify compliance with the agreement, to track software and documents downloaded by you, or track page visits and usage of other applications available on our site.

Alcatel may receive personal information from its business partners and suppliers. Alcatel only uses such information if it has been collected in accordance with acceptable privacy practices consistent with its policy and applicable laws.

Uses of the information

When we collect personal information from you, we will inform you at that time of the reason we have requested it. The information will only be used for Alcatel business purposes, such as, to respond to requests for products, documentation and services, to process an order, to conduct a transaction, to correspond, to enable a subscription or event registration, to handle job applications or send direct marketing information and perform market research. Alcatel will also use your information to personalize the content you view and to better understand how you use the website in order to improve the services Alcatel provides.

In general Alcatel assumes that you have given permission to collect and use your personal information in accordance with your acceptance of the Terms of Use, of which this Privacy Statement is a part. You have the right to request that Alcatel not contact you for the purposes of sending you newsletters, customer surveys, direct marketing or market research information. You can exercise this right by clicking on the appropriate option or check box at the point of collection or by editing your personal profile.

In specific cases Alcatel will request your direct consent to use your personal information by providing an "opt-in" check box in information collection fields before it can be used for any purposes other than that for which it was given.

Cookies

The Alcatel Website uses cookies. A cookie is a small data file that is placed on your hard drive when you visit certain web pages. It is used to identify yourself to a website when you revisit it, to load your preferences and to track the pages you've visited. The only personal information held in such a cookie is information you have provided to Alcatel.

You have the choice of whether or not to accept cookies by means of your browser settings, although you may not be able to use certain features and functionalities of the Alcatel website if you do disable them.

Online Advertising and Surveys

Alcatel works with certain companies to deliver Alcatel advertising and undertake surveys. These companies may collect information to help us determine which products, services, and offers are of the most interest to our current and future customers. The information that is collected is not identifiable at an individual or company level. It is aggregated at an anonymous level to provide us with general statistics and trends.

Information Access, Quality, and Sharing

Alcatel provides you with the right to review the personal information that we have collected from you. You also have the ability to request modifications and deletions of this information. If you have registered on Alcatel's website, you can verify your personal information at www.alcatel.com/profile. If you have submitted additional information to an Alcatel website or online invitation, and would like that information deleted from our records, please contact privacy.statement@alcatel.com. We shall endeavor to delete that information from our files.

If you choose to provide us with personal information, we may transfer that information, within Alcatel or to Alcatel's business partners, across borders and from your country of residence or jurisdiction to other countries or jurisdictions around the world.

Alcatel will only share identifiable information with its business partners, if you have provided us with your consent to do so.

In the event that Alcatel sells a part or parts of its business, the identifiable information that Alcatel has collected could be transferred to the acquiring company unless you instruct Alcatel not to do so in writing.

Information Security

The security of your identifiable information is of the utmost importance to Alcatel. We use industry standard technologies such as token-based authentication, PKI, VPN, SSL, and other security technologies to protect your information.

If you are a registered guest at an Alcatel website, we employ an authentication process to verify your identity. A User ID and Password is provided to grant you access to your identifiable information and Services.

The following activities are examples of actions that are conducted within secure domains of the Alcatel infrastructure: entering or changing your password, editing account details, viewing proprietary information (such as order status information), and other actions requiring authorization.

Please take note of the following to ensure information security:

You should be aware that when you disclose identifiable information in the discussion forum or chat rooms, such information is accessible to and collectable by others present.

Alcatel advises you to protect yourself against unauthorized access to your computer and disclosure of your Alcatel password. If you believe that your password has been compromised, you should immediately change your password.

Business Relationships

During your online Alcatel experience, you may encounter links to the sites of Alcatel's business partners who might include standards bodies, customers, channel customers, or suppliers. Though a connection might be made to an Alcatel business partner site, Alcatel is not responsible for the privacy practices of other businesses.

Alcatel strives to comply with all applicable laws around the world that are designed to protect your privacy. Although legal requirements may vary from country to country, Alcatel intends to adhere to the principles set forth in this Privacy Statement even if, in conjunction with the above, we transfer your information from your country of residence to countries that may not require the same level of protection for your information. Our goal is to protect your information no matter where that information is collected, transported, or retained.

Questions and Notification of Changes  If you have any questions about the Alcatel Privacy Statement or would like to access or modify your identifiable information, please contact privacy.statement@alcatel.com.

  • The Alcatel Privacy Statement was last updated on November 16, 2004.
  • Alcatel reserves the right to change this Privacy Statement at any time. Modifications to this Privacy Statement can be made without prior notification.
  • Continued use of the Alcatel Websites signifies your acceptance of any changes to the Privacy Statement. 
Copyright © 2006-2008 Alcatel-Lucent. All rights reserved.